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Frequently asked questions

Straight answers, no sales talk. Anything missing — WhatsApp us.

Yes. Fulvox integrates directly with FBR's PRAL Digital Invoicing API (v1.12). Sales, purchases and returns are filed automatically, receipts print the official FBR invoice number with a QR code, and all 28 FBR test scenarios are supported so you can verify everything in FBR's sandbox before going live. Read the full detail on the FBR Compliance page.

Your checkout keeps working. If FBR can't be reached, the sale completes normally and the invoice is marked for filing — you resubmit it with one click once the connection is back. An FBR outage never blocks a customer at your counter. If your own internet is down, any device with mobile data (your phone) can run the till in the meantime.

Yes. Products, purchases and sales can be imported from CSV/Excel files. Export from your old system (or clean up your Excel sheet), and our team helps you with the first import free of charge as part of setup. Most shops are selling on Fulvox the same day.

Each business gets its own isolated database — your numbers are not mixed with anyone else's. Inside your account, roles and permissions control exactly what each user can see: a cashier sees the till, not the profit report. The user activity log records who did what, and backups are taken daily.

No. Fulvox runs in the browser on the computer, tablet or phone you already have. Standard receipt printers and barcode scanners work with it — including the ones most shops already own. We don't sell hardware and there's no proprietary device to buy.

Yes. Fulvox is web-based and works in mobile browsers. Check today's sales from home, approve a discount from the market, look up stock while you're at the supplier — the shop no longer lives on one PC behind the counter.

Yes — our support team speaks Urdu and English, on WhatsApp and phone. The software interface itself is multi-language and RTL-ready. You will not be left reading an English manual alone.

You can cancel whenever you want — there's no long-term lock-in. Before you go, export your products, customers, sales and reports. Your data belongs to you, and we'd rather earn your renewal than trap it.

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